AI Customer Support Across Web & Messaging
Most L1 tickets automated, response times reduced to seconds, and the team focused on the cases that need a human.
The Story
Context & Challenge
The Problem
A small support team spending most of its time on L1 tickets — password resets, account lookups, and status checks.
Our Solution
Deploy an AI assistant on web and messaging channels with knowledge base grounding, smart triage, human handoff for complex cases, and full CRM sync.
The Outcome
Most L1 tickets automated, response times reduced to seconds, and the team focused on the cases that need a human.
Results
Measurable Impact
~70%
Tickets Automated (target)
<5s
Response Time (target)
4w
Typical Build Window
Client references available under NDA during a discovery call.
Tech Stack
Built With
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