AI Agents for L1 Support
Most L1 tickets automated, response times reduced from hours to seconds, and the support team refocused on complex issues.
The Story
Context & Challenge
The Problem
Support teams overwhelmed with repetitive L1 tickets — password resets, account lookups, and status checks consume a large share of agent time.
Our Solution
Deploy multi-step AI agents with CRM integration, knowledge base grounding, and human escalation for complex cases. Each agent has scoped permissions and full audit logging.
The Outcome
Most L1 tickets automated, response times reduced from hours to seconds, and the support team refocused on complex issues.
Results
Measurable Impact
~70%
Tickets Automated (target)
<5s
Response Time (target)
3-4w
Typical Build Window
Client references available under NDA during a discovery call.
Tech Stack
Built With
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